Frequently Asked Questions


How Long Do Orders Take?

Production time varies depending on the time of the year, quantity ordered, and supplier demand. Transit time fluctuates based on where the order is being shipped from. In most cases, virtual proofs can be generated in about 48 business hours. If there is a specific date you need items in-hands by, we always recommend contacting us so we can find products for you that will meet your needs. 


Do I need artwork ready to order through you?

No! That’s one of the advantages of ordering through Brawn PPI. We have a full in-house design team that can help bring your promo dreams to life! Depending on the scope of the project, additional design charges may incur. 


Can I get samples of products before ordering?

In most cases, yes. We will do our best to work with suppliers to have a sample in-hands before ordering. Restrictions apply for more expensive, larger items. Please work with one of our specials if your interested in seeing samples!


Can I process orders online and pay electronically?

At this time, we do not accept credit cards as a form of payment. If you know what products you’d like to order, you can add them to your cart and “request a quote”. One of our specialists will be in touch after we verify product pricing, availability, production time, etc. to confirm your order. Payment can be made via check or ACH at the time the order is placed. 


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